TERMS AND CONDITIONS
Using this website (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below signifying your acceptance We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website to be bound by the latest terms and conditions.
www.myhandicrafts.co.uk is the trading name of PRAHandicraft.com in U.K., as we now own prahandicraft.com & prahandicraft.co.uk domains.
ORDER PROCESS
To order goods through this website you must be at least 18 years of age. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
IT IS ONLY WHEN WE HAVE DESPATCHED THE GOODS TO YOU THAT WE HAVE A BINDING CONTRACT.
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order.
We have the right to refuse at our discretion to supply any goods ordered by you.
DELIVERY
Whilst every reasonable effort shall be made to keep the approximate delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Orders are normally only despatched when every item is in stock.
Delivery of the Goods shall be made to the Customer’s address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
APPROXIMATE DELIVERY TIMES
To U.K. – 5 Working days
To E.U. – 10 Working days
To ASIA / USA – 12 Working days
PAYMENT
You can pay by all major UK debit and credit cards. It is imperative that you provide the card holder’s name as it is shown on the card, telephone number and address that your card issuer has on file for you. Your order will only be processed once authorisation of your credit / debit card has been properly received. Card fraud is illegal and perpetrators will be prosecuted in all cases.
We take payment from your card at the time we receive your order.
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you then we will treat the order as cancelled.
PRODUCT SPECIFICATIONS
Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with products specifications please let us know.
AVAILABILITY OF GOODS
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if for any reason we cannot supply the product, we will arrange for the order to be cancelled.
TIME LIMITATION FOR NOTIFICATION OF GOODS
Damaged in Transit
Should any damage be identified on opening the package, WE must be advised within 24 hours of the exact damage. It is imperative that the Customer does not dispose off any of the packaging, as this will be required to affect a claim against the carrier.
We cannot accept any claims for damage if the above time scales are not followed.
Missing Goods
The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.
Incorrect Goods
It is the Customer’s responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the packaging or use the item. The Customer will also be required to provide further information on what was received i.e. we may require the a full description of what has been received. Should there be any extenuating circumstances that have prohibited the Customer to remain within the specified time frame; we will take a decision binding on both the parties.
Non-Deliveries
We will not accept liability for goods lost in transit. We shall accept no liability for non-deliveries, incorrect goods and goods damaged in transit.
RETURNS
In all instances, goods must be returned as sold, with no blemish, defect or parts missing, neither must the packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 25% fee will apply, this will automatically be deducted from the credit issued.
We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.
Items No Longer Required (Not applicable for Faulty Goods):
If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods for a refund provided it is in pristine condition in its original box and packaging, refunds are subject to 20% restocking fee.
The Customer will be responsible for the safe return of the goods. Goods must be returned “as new” or in the same condition that they were received in. There should be no damage, all parts/items should be returned, all packaging must be included and the manufacturer packaging must not be defaced in any manner.
We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.Only complete products will be accepted. Therefore ensure that all additional enclosures are all returned. Adequate packaging must be used to return the goods.
Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. We reserve the right to reject item(s) that do not meet the criteria laid out above.
Refunds
If for any reason you are issued with a refund, please note the following:
- All refunds will be issued to the same payment method as on the original order
- When a refund is processed, you will receive an email notification
- A refund will usually reach your credit card account within 5 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return
- Goods returned within the seven day period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued.
Liability
In the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.
Force Majeure
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
No Waiver
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
Severability
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Condition shall be construed in accordance with English Law.