“Earrings once sold will not be exchanged and no money refunded.”
“All returns within seven days of receipt of goods.”

Returns

In all instances, goods must be returned as sold, with no blemish, defect or parts missing, neither must the packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 25% fee will apply, this will automatically be deducted from the credit issued.

When returning goods, contact us in the first instance, by email or using the contact form on our website to obtain a return reference number. Please quote the Order ID in your communication. We will then provide you with the postal address to return goods.

We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.

Items No Longer Required (Not applicable for Faulty Goods)

If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods for a refund provided it is in pristine condition in its original box and packaging, refunds are subject to 20% restocking fee.

The Customer will be responsible for the safe return of the goods. Goods must be returned “as new” or in the same condition that they were received in. There should be no damage, all parts/items should be returned, all packaging must be included and the manufacturer packaging must not be defaced in any manner.

We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.Only complete products will be accepted. Therefore ensure that all additional enclosures are all returned. Adequate packaging must be used to return the goods.

Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. We reserve the right to reject item(s) that do not meet the criteria laid out above.

Refunds

If for any reason you are issued with a refund, please note the following:

All refunds will be issued to the same payment method as on the original order.

When a refund is processed, you will receive an email notification.

A refund will usually reach your credit card account within 5 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.

Goods returned within the seven day period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued.